Dragwyb’s dynamic ticket form fields are taxonomy-driven dropdowns. The primary ticket category determines which supported sub-taxonomies—such as Products, Tags, or configured custom taxonomies—appear on the customer-facing form and the order in which they are displayed.
Review the available taxonomies
- Open Support Center → Taxonomies.
- Review the taxonomy tabs. The built-in categories and tags are available alongside Products and any configured custom taxonomies.
- For a new classification field, click Add Taxonomy, enter its name and other available taxonomy details, then save it.
- Select the relevant taxonomy and add or manage its terms so the form has values to display.
These controls configure classification dropdowns; this is not a general-purpose form-field editor for arbitrary text, number, or file-upload fields.
Choose the fields for a ticket category
- In Support Center → Taxonomies, select the primary Categories tab.
- Add a category or edit the category that should control the form.
- Find Support Form Dynamic Sub-Field Taxonomies.
- Enable the sub-taxonomies that should appear when the customer selects this category. Built-in options include Products and Tags; configured custom taxonomies can also be selected.
- Drag enabled rows or use the arrow controls to set their display order.
- Save the category, then reopen it to confirm the chosen sub-taxonomies and order.
Customize the displayed labels
Open Support Center → Portal to configure customer-facing portal text. The portal customizer includes the category label and labels for registered taxonomies, so you can present the dropdowns with wording appropriate for your customers.
Test category-dependent fields
- Open the published customer support portal or ticket form.
- Start a test ticket and select the category you edited.
- Confirm that the enabled sub-taxonomy dropdowns appear and follow the configured order.
- Choose values and submit the test ticket, then inspect the saved ticket classification in Support Center → Tickets.
- Repeat with another category to verify that its field selection is different when configured that way.
For category priority and sub-field configuration, see Configure Ticket Categories. To configure agent specialization against these classifications, see Assign Tickets to Support Agents.