This External Services and Privacy section explains how Dragwyb Click to Chat connects to external AI providers and messaging channels, what information may be processed or stored, and how to document your site’s privacy practices. Use these guides to audit enabled integrations and configure the retention controls available in the plugin.
Guides in this section
- Review External AI Services — identify enabled AI providers, the information sent for responses or embeddings, and the provider terms and privacy disclosures to review.
- Review External Messaging Services — audit enabled contact channels and verify the destinations and information displayed or passed to third-party services.
- Review Support Data Handling — review support-ticket, conversation, and lead data, including storage and access considerations.
- Configure Data Retention — inspect the available conversation-history, error-log, and uninstall-cleanup options and confirm which data each option affects.
Recommended review order
- List the plugin modules and integrations that are enabled on your site.
- Review the external services used by those features and the information they may receive.
- Check where support, lead, conversation, and diagnostic data is stored and who can access it.
- Choose retention settings that fit your operational needs, then test cleanup behavior on a staging site or with backed-up test data.
- Update your site’s privacy notice and internal documentation where necessary, based on your actual configuration and applicable requirements.
Important notes
- External processing depends on which providers and features you configure and enable. Review the plugin’s current settings and the applicable third-party terms.
- The plugin’s AI settings include conversation-history retention and error-log retention controls. Available choices and defaults differ by data type; consult the retention guide before changing them.
- Uninstall cleanup options are distinct from ongoing retention controls. Confirm the affected data types and the selected preserve-or-delete behavior before uninstalling.
- These guides help you audit configuration; they do not by themselves guarantee legal compliance. Verify your own data flows and privacy obligations.